Shipping policy

Shipping Policy

 

At The Kahen Group, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how shipping costs, delivery timelines, and carrier services are handled.

Shipping Carriers

We partner with leading shipping carriers to ensure safe and efficient delivery of your orders. At checkout, customers can choose their preferred shipping method from the following carriers:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

Shipping Rates

Shipping costs are calculated automatically at checkout based on the following factors:

  • Package weight

  • Package dimensions

  • Delivery distance

  • Selected shipping carrier and service level

We do not charge any handling or additional processing fees. Customers only pay the shipping cost as determined by the carrier’s real-time shipping calculator.

Order Processing Time

All orders are processed within 1 business day.

Orders are processed and shipped on the following days:

  • Monday to Friday (M–F)

Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Delivery times vary depending on the shipping carrier and service selected at checkout. Estimated delivery timelines will be displayed during the checkout process.

Please note that delivery delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or high shipping volumes.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your shipment in real-time.

Shipping Address

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Contact Us

If you have any questions about shipping or your order, please contact us:

The Kahen Group
2770 East Slauson Ave, Suite 101
Huntington Park, CA 90255

📞 Hotline: 323 588 3000
📧 Email: info@thekahengroup.com
🌐 Website: https://thekahengroup.com/